Shipping policy

SHIPPING POLICY

Einya Store (Pty) Ltd

Effective Date: 01 June 2026

1. Overview

Einya Store (Pty) Ltd ships within South Africa and may offer international shipping where available.

All orders are processed within 2–5 business days, unless otherwise stated.

Processing time refers to the time required to prepare your order before dispatch and does not include delivery time.

2. Shipping Within South Africa

Estimated delivery time:

2–7 business days after dispatch, depending on your location.

Shipping fees are calculated at checkout and are based on:

• Delivery location

• Package size and weight

You will receive a tracking number once your order has been dispatched.

3. International Shipping (If Applicable)

International delivery times vary by destination and customs processing.

Customers are responsible for:

• Customs duties

• Import taxes

• Any additional fees imposed by their country

Einya Store (Pty) Ltd is not responsible for customs delays.

4. Pre-Orders & Limited Drops

For limited releases, pre-orders, or made-to-order pieces:

• Production timelines will be clearly stated on the product page.

• Shipping timeframes begin once the item has been completed.

5. Shipping of Original Artwork

Original artworks are carefully packaged to ensure protection during transit.

Due to the nature and value of original pieces:

• Delivery may require a signature upon receipt.

• Additional insurance may be included in the shipping cost.

6. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

• Courier service disruptions

• Weather conditions

• Public holidays

• Unforeseen circumstances

Einya Store (Pty) Ltd is not liable for delays once the order has been dispatched.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Einya Store (Pty) Ltd is not responsible for:

• Orders delivered to incorrect addresses provided by the customer

• Failed delivery attempts due to incorrect information

Additional shipping fees may apply for re-delivery.

8. Lost or Stolen Packages

If your package is marked as delivered but not received:

Please contact the courier service directly using your tracking number.

Notify us so we may assist where possible.

Einya Store (Pty) Ltd is not responsible for stolen packages once delivery has been confirmed.

9. Contact Information

For shipping inquiries, please contact:

Einya Store (Pty) Ltd

Email: Info@einyastore.com

Phone: +27780658304