Refund policy

REFUND & RETURN POLICY

Einya Store (Pty) Ltd

Effective Date: 01 June 2026

1. Overview

At Einya Store (Pty) Ltd, we take pride in the quality and craftsmanship of our art and clothing. If you are not fully satisfied with your purchase, we are here to assist, subject to the terms below.

2. Clothing Returns

You may return clothing items within 7 days of delivery, provided that:

• The item is unworn and unused

• The item is in its original condition

• All tags are attached

• The item is returned in its original packaging

• Items that show signs of wear, washing, damage, or alteration will not be accepted.

Non-Returnable Clothing Items:

• Sale or discounted items

• Custom-made or limited-edition pieces (if specified)

3. Art Prints

Art prints may be returned within 7 days of delivery if:

• The print is undamaged

• It is returned in its original protective packaging

Customers are responsible for safe repackaging to prevent damage during return shipping.

4. Original Artwork

Due to the exclusive and limited nature of original artworks:

• All original artwork sales are final

• Returns are only accepted if the item arrives damaged

If artwork arrives damaged, you must notify us within 48 hours of delivery with clear photographic evidence.

5. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of receiving the item

• Provide your order number

• Attach clear photos of the issue

Once approved, we will offer either:

• A replacement (if available)

• A store credit

Or a refund

6. Refund Process

Once your return is received and inspected:

• You will be notified of approval or rejection

• Approved refunds will be processed to the original payment method

• Refund processing times may vary depending on your payment provider

• Shipping costs are non-refundable unless the item was defective or incorrectly supplied.

7. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrectly delivered.

Einya is not responsible for returns lost in transit. We recommend using a trackable courier service.

8. Exchanges

Exchanges are subject to stock availability. If your desired size or item is unavailable, a refund or store credit may be issued.

9. Contact Information

For returns or refund inquiries, please contact:

Einya Store (Pty) Ltd

Email: Info@einyastore.com 

Phone: +27780658304